Terms and
Conditions







Please read the following terms and conditions very carefully as your use of service is subject to your acceptance of and compliance with the following terms and conditions ("Terms").


User Account, Password, and Security:

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.


Privacy Policy:

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.


Shipping Policy:

Your order is important to us and it is our goal to ship your order within 5 business days. 

If you need expedited shipping or require special shipping instructions, please call us at 213-234-2188 and press extension 2 to reach Customer Service. You will be responsible for all shipping and handling costs.



**IMPORTANT PAYMENT NOTICE** 

Sadie & Sage and Sage the Label are charging, invoicing and shipping from our Samsung Warehouse. For CC charges, please note the charge will come through as "SAMSUNGWEBTRADE.COM". Please do not report as fraud.**You will receive an official invoice from Samsung by email or by mail. Please let us know if you would like to receive all invoices by email.


Return Policy:

Sadie & Sage is committed to customer satisfaction, and handles returns on a case-by-case basis.


All claims must be made within 30 days of the invoice date, and must be made with proof (if applicable) of damage, invoice number, invoice date, style number and any other relevant information. If you have been assigned a Sales Representative, he or she must complete the RA Form for customer service team to process the RA request.  All requests for returns need to be submitted by email. If you have not been assigned a Sales Representative, please email us and we can provide you an RA Form to complete.


Please submit your request to info@sadiesage.com.